Seamless Tenant Integration – Cobwebs | penlink – A Customer Success Story
Penlink is a global company specializing in digital intelligence, providing advanced solutions to law enforcement agencies, national security organizations, and global enterprises. After acquiring another company, Penlink needed to merge two separate tenants in Microsoft 365 to enhance internal collaboration, unify management, and strengthen security within the organization.
Initial Situation With two separate tenants, Penlink faced challenges in collaboration and information security.
The tenant merger was crucial for centralized IT management, reducing redundancies, cutting costs, and improving the user experience.
The Challenge The tenant consolidation involved migrating essential data such as emails, chats, files, meetings, and permissions, while maintaining UPN uniformity and ensuring a seamless user experience. It also required license updates and smooth integration with existing tools like Azure DevOps, all while enhancing security.
Decision-Making Process After mapping potential providers, Penlink chose Abra due to its extensive experience in tenant mergers and proven success in similar projects. Preliminary meetings, risk analysis, and Abra’s ability to handle the challenges were key factors in the decision.
Implementation Process abra approached the project in a structured manner:
- Defining Requirements and Objectives: Full task mapping and setting criteria for success.
- Planning and Analysis: Creating a detailed migration plan following an in-depth analysis of the tenants.
- Executing the Migration: Data transfer, thorough testing, and continuous management.
- Post-Migration Monitoring and Support: Ongoing support for users and performance tracking to ensure a smooth transition.
“abra guided us throughout the entire process, offering creative solutions to every challenge we faced. Their support was exceptional,” notes Itzik Ben Ezra – IT & Security Manager
Results The merger led to significant improvements in interdepartmental collaboration, a unified and secure user experience, and cost savings.
Abra’s availability and patience were impressive, and they demonstrated professionalism at every stage of the project.
Penlink highly recommends Abra for any migration and collaboration projects with Microsoft 365.
“abra proved themselves as a strategic partner. From the first meeting, it was clear that they deeply understood our challenges and requirements. They guided us through the entire process, offering creative solutions to every issue that arose. Their professional service allowed us to avoid downtime and ensured that all data was transferred seamlessly,” concludes Itzik Ben Ezra, IT & Security Manager at Penlink.
